Serving Kingston and area for over 20 years

Frequently Asked Questions

Life is better when we feel our best

Frequently Asked Questions

What can I expect with my first appointment?

When patients arrive for the first visit, they are often nervous and wonder…Am I in the right place? Will I get relief? Will it hurt? Will I be listened to? The first step to helping you is to understand your concern and how it affects you. After reviewing your health history, we evaluate your movement and do neurological and orthopedic testing. We then discuss the most likely diagnosis of your condition and if it’s something we can help with, we explore treatment options. If your condition is not something we can treat, we will help connect you with another health care professional, if appropriate.

Our treatment plans are specific to your condition and your goals. We wish to get the best results for you in a cost-effective manner, and guide you on self-care at home to complement treatment. Such advice may include exercises, dietary and lifestyle change, or support from other health care providers. Our treatment plan and home advice may be modified over time, based on your response to treatment and changing needs or goals.

Read more about Dr. Colin Mandin and see pictures of our office »

What should I wear?

It helps if people wear loose fitting clothing. If required, we provide gowns and shorts. We take every effort to keep people comfortable and covered.

How long will it take to see results?
How long it takes to get better is challenging to answer as we all have different issues which impact our health and recovery. We all heal at different rates, and we all have different conditions, causes, aggravating factors, and end goals. Once we understand the condition and circumstances, we can give you a better idea of our expectations when we discuss the treatment options.
I have had no injury…why do I hurt?
This is one of the most common questions we receive. Many patients report feeling fine going to bed but wake up with a sore neck. “I must have slept wrong.” Others suffer back spasms from just a sneeze, or from doing something simple like bending over to pick up a pen. Often we overlook or don’t notice small signs that may be present leading up to these events, such as muscle tightness, or decreased flexibility or range of motion. Our goal is to help you recognize signs of joint/muscle dysfunction before you appear in our office in acute pain. We will give you knowledge and tools to help manage your condition and to help avoid re-occurrence. Our bodies change in response to wear-and-tear over time and to postural stresses due to lifestyle and repetitive activities. Chiropractic care can be a valuable tool in managing the physical challenges life throws at us as we age.
What if I’m not comfortable with having my neck adjusted?
There are many conditions we can help with that may involve treatment of the neck such as: neck pain, headaches, migraines, vertigo, numbness or tingling in the arms, and decreased range of motion when turning the neck. Treatment options are available which do not involve manipulation (cracking) of the joints of the neck. We appreciate and respect any concerns or dislikes people may have with certain techniques and take this into account when making treatment recommendations.
Do I need a referral from my Medical Doctor?
No. Anyone can book an appointment. We often receive referrals from Medical Doctors and other health professionals, but you do not need a referral to get started. We are happy to work as part of your health care team and welcome a collaborative approach with other professionals involved in your care.
What education and training to chiropractors have?
Doctors of Chiropractic complete at least three years of university undergraduate studies, then attend chiropractic college, such as at the four year program at Canadian Memorial Chiropractic College. Studies include subjects such as: anatomy, pathology, microbiology, biochemistry, biomechanics, and diagnosis. Students receive extensive supervised hands-on training in treatment techniques in clinic and complete a final practical internship. Graduates must become licensed to practice by passing both national and provincial board exams. To maintain this license, chiropractors must follow professional regulations and guidelines, and participate in regular continuing education and periodic practice audits.
How do you manage cleaning and infection control at your office?

We sanitize our tables and equipment between use and follow Public Health guidelines to provide you a clean, safe environment. We offer private treatment rooms and a spacious environment. If you are experiencing any signs of illness (fever, chills, new cough, vomiting or diarrhea) we request you reschedule your appointment. Acupuncture is performed with sterile, single-use disposable needles.


How do you protect the privacy of personal information and health records at your office?

We protect your privacy and take care to ensure the personal data and health information we collect is necessary for the provision of your care; stored securely; and is shared only with your permission, or as required by law. Review our Privacy Policy »

Can you help me if I have had a work-related injury, or have been involved in a motor vehicle collision?
Yes. We handle claims with the Workplace Safety and Insurance Board (WSIB) and with auto insurance companies. We help guide you through the process of completing and submitting application forms, as needed. Once claims are approved, we bill the WSIB and auto insurance companies directly. Most people are covered for chiropractic care if they are injured either in a work related accident, or in an auto collision. If you have been injured in a work-related accident or motor vehicle collision, we ask you to please notify us when you call to schedule your visit so we may allow sufficient time for assessment and completion of forms. In both cases, it is important assessment and treatment (if needed) begin as soon as possible after the injury.

Insurance and Claims

Is treatment covered by insurance?

Personal health insurance plans vary in the services, amount and terms of coverage offered for each. We encourage you to confirm the details of your plan with your insurer to understand how to best use the coverage which may be available to you. Your personal health plan may offer some coverage for chiropractic treatment, acupuncture treatment, and for custom orthotics. Plans can change over time, so it helps to review this information periodically.

Chiropractic Care

Most personal health insurance plans offer some coverage for chiropractic care, although plan coverage can vary. In most cases, a medical referral is not required to access this coverage. Questions to ask your insurer include “What is my annual coverage for care?”, “How much is paid per visit?”, and “When does the plan renew?”


Colin Mandin is licensed as both a Doctor of Chiropractic, and a Registered Acupuncturist, and can perform acupuncture under either discipline, although the scope of conditions treated for of each varies.

More information on the difference between chiropractic acupuncture and treatment by a Registered Acupuncturist  »

Please specify which provider/discipline you seek when booking your appointment. We recommend you contact your provider to clarify details of your plan prior to seeking care to avoid surprises.

  • Acupuncture Done by a Chiropractor (for muscle, joint or nerve conditions)
    Acupuncture performed by a chiropractic falls under chiropractic coverage and is billed as such. A medical referral for care is generally not required. Ask your insurer: “Do I have coverage for chiropractic care?” How much coverage do I have per year? How much is allowed per visit? When does my plan renew?”
  • Acupuncture Done by a Registered Acupuncturist (R.Ac) (for any health or wellness concerns)
    Many plans offer some coverage for acupuncture done by a Registered Acupuncturist, and a medical referral is generally not required. If you call your insurance company, ask, “Am I covered for seeing a Registered Acupuncturist?” How much coverage do I have per year? How much is allowed per visit? When does my plan renew?”

Custom Orthotics

Most personal health insurance plans offer some coverage for custom orthotics. To help you submit your claim, we prepare packages to provide to your insurer when the orthotics are dispensed to ensure you have all the documents required to process your claim. In many cases, a prescription is required. Your plan will specify which practitioners can write prescriptions, and which providers may dispense custom orthotics. If you require a prescription, we can help facilitate this for you. We recommend you call your insurance company and ask the following questions:

  • Do I have coverage for custom orthotics?
  • How much is paid for each pair?
  • What percentage of the cost is covered?
  • How many pairs am I covered for, and how often may I purchase them?
  • Do I require a medical prescription? How often do I need a new prescription?
  • Can my chiropractor dispense the custom orthotics?
  • What kind of casting technique do you require?
Do you direct bill insurance?

Some direct billing is available, such as:

  • Workplace Safety and Insurance Board (WSIB)
  • auto insurance
  • Veteran’s Affairs Canada
  • RCMP
  • Canadian Armed Forces

We do not currently direct bill personal health insurance plans.

Resources | More information about chiropractic care and acupuncture

acupuncture on back

Come On In

Life is better when we feel our best.

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817 Bayridge Drive, Suite 101
Kingston, Ontario K7P 1T5


(We see patients by appointment only.)

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Monday, Wednesday, Friday
9:30 AM - 2:00 PM, 3:00 PM - 5:30 PM

Tuesday, Thursday
12:00 PM - 2:00 PM, 3:00 PM - 7:00 PM

Saturday (by appointment)

No referral necessary.

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